Shipping & Handling

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General Information:
I currently ship only to the the Netherlands.
I do not ship to PO addresses. 
Shipping times are not guaranteed. 
A tracking number will be emailed to you when your packages ship. 

 

We ship in the Netherlands, Europe and Worldwide.

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• The Netherlands € 9,00

• Belgium, Germany, Luxembourg Denmark € 12,00      

• France, Italy, Sweden Portugal, Austria € 18, –

• Norway, Switzerland, Greece, Finland € 23 

• United States US, Canada, Japan, Israel, Malaysia, New Zealand, Australia, United Arab Emirates € 40,00  

 

If you have any question or your country is not included, please send me an email.

Order Processing:
Orders are processes within 3 business days, I do not offer expedited processing or expidited shipping at this time.

Standard Shipping:
The Standard Shipping rate charged for your order is based on the weight and size of the order as well as where it is shipped to. In most cases the cost of shipping on an order can be calculated in your shopping cart at checkout. Standard Shipping usually takes from 1 to 2 business days but may take up to 7 depending on your location and the specifics of your order - this does not include order processing time. A tracking number will be emailed to you when your packages ship. To help you figure out when to expect your shipment please see "When will my shipment arrive?" in FAQ.

Expidited Shipping:
I do not offer expidited shipping at this time. 

Order Pick-Up:
If you want to save the cost of shipping and you live in the area of Rochester NY, you can select the "I Will Pick Up My Order" option at check-out. You will need to make arrangements with me to pickup your order as I do not have a brick and mortar store (I do not make deliveries). You can contact me by email before or after you make your purchase or I will contact you after I receive your order.

"Real time shipping" cost option:
Standard shipping costs are estimated as carefully as possible to cover the cost of shipping at the best price - estimating this way allows for convenience and ease at check-out. Because of the fragile nature of my products most orders are shipped with one or two items per package making it difficult to estimate shipping costs acurately. For this reason orders over 2.9 lbs will have the option to select "Real time shipping cost" showing no charge at checkout. If you select the "Real time shipping cost"  option at check-out, your shipping costs will be acurately calculated and charged accordingly but this can not be done at checkout. Selecting this option will provide a savings over the "Standard Shipping" option also available for your order but it sacrifices convenience. If you select the option for real time shipping I will contact you with the cost within 3 business days (when your packages are ready to ship - this will not delay your shipment). You will have the option at that time to decide if you want to contine with your order. Orders that are cancelled will be fully refunded. Orders that are approved will be charged for shipping separately.  

Damage:
I package items securely according to best shipping practices, I have never had a problem with breakage but it could happen. If you discover damage from delivery please contact me ASAP. The damaged item along with all packaging will be needed to process a claim so do not discard either until I let you know you they are no longer needed.